Regulations of the online store
Tritex Internet store Krzysztof Bujak, available at https://tritex.pl is run by Tritex Krzysztof Bujak, 3 Świętokrzyska Street, 95-080 Tuszyn, NIP: 838 000 21 61
These Regulations are addressed to both Consumers and Entrepreneurs using the Store and specify the principles of using the Online Store and the rules and procedure for concluding Sales Agreements with the Client at a distance through the Store.
Consumer – a natural person concluding a contract with the Seller within the framework of the Store, the object of which is not directly connected with its business or professional activity.
The Seller – a natural person conducting business activity under the name of Tritex Krzysztof Bujak, 3 Świętokrzyska Street, 95-080 Tuszyn, NIP: 838 000 21 61
Customer – each entity making purchases through the Store.
Entrepreneur – a natural person, a legal person and an organizational unit which is not a legal person, to which a separate act grants legal capacity, performing on its own behalf the business activity which uses the Store.
Store – an online store run by the Seller at https://tritex.pl.
Distance contract – a contract concluded with the Customer under an organized system of concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication until the conclusion of the contract.
Regulations – these Regulations of the Store.
Order – a declaration of will of the Customer made by means of the Order Form and aimed directly at concluding a Product or Products Sales Agreement with the Seller.
Order Form – an interactive form available in the Store enabling placing an Order, in particular by adding the Products to the Cart and defining the terms of the Sales Agreement, including the method of delivery and payment.
Cart – an element of the Store’s software, in which the Products selected by the Customer for purchase are visible, as well as there is a possibility of determining and modifying the data of the Order, in particular the quantity of products.
Product – a movable item/service available in the Store which is the subject of the Sales Agreement between the Customer and the Seller.
Sales Agreement – a Product sales agreement concluded or concluded between the Customer and the Seller via the Online Store. The Sales Contract is also understood as – applying to the features of the Product – a contract for the provision of services and a contract for work.
Contact with the Shop
The Client may communicate with the Seller using the addresses and telephone numbers given in this paragraph.
The Client may communicate with the Seller by phone between 9.00 and 17.00.
The use of the Shop, including browsing the Shop’s assortment and placing orders for Products, is essential:
Terminal device with Internet access and Internet Explorer, Google Chrome, Mozilla FireFox, Opera, Safari;
active e-mail account (e-mail),
Cookies are enabled.
The Seller, to the widest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Shop caused by force majeure, unauthorized action of third parties or incompatibility of the Online Shop with the technical infrastructure of the Customer.
Viewing the Shop’s assortment does not require setting up an Account. Placing orders by the Customer for Products in the Store’s assortment is possible by providing the necessary personal and address data to enable execution of the Order.
The prices given in the Store are in Polish zloty and are gross prices (including VAT).
The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including charges for transport, delivery and postal services), of which the Customer is informed on the Store’s website during the process of placing an Order, including the moment of expressing willingness to be bound by the Sales Agreement.
In the case of an Agreement covering a subscription or provision of services for an indefinite period of time, the final (final) price is the total price covering all payments for the settlement period.
If the nature of the subject of the Contract does not allow, judiciously assessing, for an earlier calculation of the final (final) price, information about the manner in which the price will be calculated, as well as fees for transport, delivery, postal services and other costs, will be given in the Store in the description of the Product.
Creating an Account in the Store
In order to create an Account in the Store, you must fill in the Registration Form. It is necessary to provide the following data: name, surname, address, telephone number.
Creating an Account in the Shop is free.
Logging in to the Account is done by providing the login and password established in the Registration Form.
The Customer has the possibility to delete the Account at any time, without giving any reason and without incurring any fees for doing so, by sending an appropriate request to the Seller, in particular by e-mail or in writing to the addresses given in § 3.
Rules for placing an Order
In order to place an Order, you need to:
log in to the Shop (optional);
select the Product which is the subject of the Order, and then click the “To Cart” button (or equivalent);
log in or use the possibility of placing an Order without registration;
if the option of placing an Order without registration has been chosen – fill in the Order Form by entering the data of the recipient of the Order and the address to which the Product is to be delivered, choose the type of shipment (the method of delivery of the Product), enter the data in the invoice if different from the data of the recipient of the Order,
Click the “Order and pay” button / click the “Order and pay” button.
Choose one of the available payment methods and, depending on the method of payment, pay the order within the specified period, subject to § 8 point 3.
Offered delivery and payment methods
The Customer may use the following methods of delivery or collection of the ordered Product:
Personal collection available at the address: 3 Świętokrzyska Street, 95-080 Tuszyn
2 The customer may use the following payment methods:
Payment on delivery
Payment by bank transfer to the Seller’s account
The entity providing online payment services via electronic means is przelewy24.pl.
4. Detailed information on delivery methods and acceptable payment methods can be found on the Store’s website.
Performance of the sales contract
The conclusion of the Sales Agreement between the Customer and the Seller takes place after the prior submission of the Order by the Customer using the Order Form in the Online Store in accordance with § 7 of the Regulations.
After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution takes place through sending by the Seller to the Client an appropriate e-mail message to the Client’s e-mail address given during the submission of the Order, which contains at least the Seller’s statement on receipt of the Order and its acceptance for execution and confirmation of conclusion of the Sales Agreement. At the moment of receiving the above e-mail by the Client, a Sales Agreement is concluded between the Client and the Seller.
In case of selection by the Client:
payment by bank transfer, electronic payment or payment card, the Customer is obliged to make payment within 7 calendar days from the date of concluding the Sales Agreement – otherwise the order will be cancelled.
If the Client has chosen a method of delivery other than personal collection, the Product will be sent by the Seller within the period indicated in its description (subject to paragraph 5 of this paragraph), in the manner chosen by the Client during placing the Order.
The beginning of the term of delivery of the Product to the Client is counted in the following manner:
In the case of selection by the Client of the method of payment by bank transfer, electronic payment or payment card – from the date of crediting the Seller’s bank account.
In the case of ordering Products with different dates of readiness for collection, the date of readiness for collection is the longest given date.
2) Delivery of the Product to the Customer is chargeable, unless the Sales Agreement states otherwise. Costs of delivery of the Product (including charges for transport, delivery and postal services) are indicated to the Customer on the pages of the Online Store in the “Costs of delivery” tab and in the course of placing an Order, including also at the moment of expressing by the Customer the will to be bound by the Sales Agreement.
The personal collection of the Product by the Customer is free of charge.
Right of withdrawal
The Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
The condition of return is the object which has not been cut and retains its original dimensions.
The period specified in paragraph 1 starts from the delivery of the Product to the Consumer or a person indicated by him/her other than the carrier.
In the case of a Contract that includes multiple Products that are delivered separately, in batches or parts, the period specified in paragraph 1 shall run from the delivery of the last item, batch or part.
In the case of a Contract which consists in regular delivery of Products for a fixed period of time (subscription), the period indicated in section 1 shall run from taking possession of the first item.
The Consumer may withdraw from the Contract by submitting to the Seller a statement on withdrawal from the Contract. In order to keep the deadline for withdrawal from the Contract, it is sufficient for the Consumer to send the statement before the expiry of this deadline.
The statement may be sent by traditional mail or electronically by sending the statement to the Seller’s e-mail address or by submitting the statement on the Seller’s website – the contact details of the Seller have been specified in § 3. The statement may also be submitted on a form, a specimen of which is attached as Appendix No. 1 to these Regulations and an Appendix to the Act of 30 May 2014 on Consumer Rights, but it is not obligatory.
In case of sending the statement by the Consumer electronically, the Seller shall immediately send to the Consumer’s e-mail address the confirmation of receipt of the statement on withdrawal from the Contract.
Effects of withdrawal from the Contract:
In case of withdrawal from the Distance Contract, the Contract is considered not concluded.
In case of withdrawal from the Contract, the Seller shall immediately return to the Consumer, not later than within 14 days from the date of receipt of the Consumer’s statement of withdrawal from the Contract, all payments made by the Consumer, including the costs of delivery of goods, except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest usual method of delivery offered by the Seller.
The Seller shall make the return of payment using the same payment methods as those used by the Consumer in the original transaction, unless the Consumer expressly agreed to another solution, which shall not involve any costs for him.
The Seller may withhold the return of payment until the moment of receiving the Product back or until the moment of providing him with the proof of its return, depending on which event occurs earlier.
The Consumer should send back the Product to the address of the Seller specified in these Regulations immediately, not later than 14 days from the day on which he or she informed the Seller of withdrawal from the Contract. The deadline shall be kept if the Consumer sends back the Product before the expiry of the 14-day deadline.
The Consumer shall bear direct costs of returning the Product, also the costs of returning the Product, if due to its character the Product could not be sent back by post.
The Consumer is only responsible for reducing the value of the Product resulting from using it in a manner other than necessary to determine the nature, characteristics and functioning of the Product.
9 If, due to the nature of the Product, it cannot be sent back by ordinary mail, information about this, as well as the costs of returning the Product, will be included in the description of the Product in the Store.
10th The right to withdraw from the contract concluded at a distance does not apply to the Consumer in relation to the Contract:
where the subject of the benefit is an unprocessed item, produced according to the Consumer’s specification or serving to satisfy his or her individual needs.
Complaint and warranty
The Sales Agreement covers new Products.
In case of occurrence of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint on the basis of the warranty regulations in the Civil Code.
The complaint should be reported in writing or electronically to the addresses of the Seller given in these Regulations.
It is recommended to include in the complaint a brief description of the defect, circumstances (including the date) of its occurrence, data of the Customer submitting the complaint and the Customer’s request in connection with the defect of goods.
The Seller shall respond to the claim immediately, not later than within 14 days, and if he does not do so within this period, it is considered that the Customer’s claim is justified.
Goods sent back under the complaint procedure should be sent to the address given in § 3 of these Regulations.
Each order is carried out individually for the customer. The realization time is from 4-5 working days. In case of lack of raw material, the realization time may be extended, about which the Customer will be informed.
Extra-judicial ways of handling complaints and pursuing claims
Detailed information concerning the possibility for the Consumer to use out-of-court complaint and redress procedures and the rules of access to these procedures are available at the offices and websites of district (municipal) consumer advocates, social organizations whose statutory tasks include consumer protection, Provincial Trade Inspectorates and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
The consumer has the following exemplary possibilities to use out-of-court complaint handling and redress:
The consumer is entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Commercial Inspection (Journal of Laws of 2014, item 148 as amended) to resolve a dispute arising from the Agreement concluded with the Seller.
A consumer is entitled to apply to the Provincial Inspector of Commercial Inspection, in accordance with Article 36 of the Act of 15 December 2000 on Commercial Inspection (Journal of Laws of 2014, item 148, as amended), to initiate mediation proceedings to resolve the dispute between the Consumer and the Seller.
A consumer may obtain free assistance in resolving a dispute between him and the Seller, using also free assistance of the district (city) consumer advocate or a social organization whose statutory tasks include consumer protection (among others, the Consumer Federation, Polish Consumer Association).
Personal data in the Online Shop
The administrator of the Customers’ personal data collected through the Online Store is the Seller.
The personal data of the Customers collected by the administrator via the online store are collected for the purpose of the implementation of the Sales Agreement, and if the Customer agrees to it – also for marketing purposes.
The recipients of personal data of the Customers of the Online Store may be:
In the case of a Customer who uses the online store’s delivery method by mail or courier, the Administrator makes the collected personal data of the Customer available to a selected carrier or intermediary carrying out parcels on behalf of the Administrator.
In case of a Customer who uses the method of electronic payment or payment card in the Online Store, the Administrator makes the collected personal data of the Customer available to a selected entity handling the above payments in the Online Store.
4th The Customer has the right to access the content of their data and correct them.
5. Providing personal data is voluntary, although failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement results in the impossibility of concluding the agreement.
The contracts concluded through the Internet Shop are concluded in Polish.
The Seller reserves the right to make changes to the Regulations for important reasons, that is: changes in legal regulations, changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller shall inform the Client about each change at least 7 days in advance.
In matters not regulated in these Regulations, generally applicable provisions of Polish law shall apply, in particular: Civil Code; Act on rendering electronic services; Act on consumer rights, Act on personal data protection.
4. the Client has the right to use out-of-court methods of complaint handling and claiming. To this end, he may submit a complaint via the EU ODR Internet platform available at the address: http://ec.europa.eu/consumers/odr/.